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Terms of service

TERMS OF SERVICE — Designer Vacations by JetLife

Last Updated: June 21, 2026

Welcome to Designer Vacations by JetLife ("JetLife," "we," "us," or "our"). By visiting our website, booking a vacation, purchasing a package, or participating in any JetLife experience, you agree to the following Terms of Service ("Terms").

These Terms apply to all users of the site, including customers, travelers, browsers, and anyone who interacts with our services.

Please read them carefully.

1. OUR BUSINESS MODEL

Designer Vacations by JetLife is a licensed travel agency and luxury travel curator that designs and sells vacation packages, group travel experiences, cruises, and event-based travel.

We work with global suppliers, hotels, airlines, cruise lines, event venues, and destination management companies ("Vendors"). Final delivery of many services depends on these Vendors, and by booking with JetLife, you acknowledge and accept this arrangement.

  • Florida Seller of Travel Registration: ST40977
  • IATA/ARC Accredited
  • Voted Best Travel Agency in Tampa Bay — 4 Consecutive Years

JetLife Vacations is not a hotel, airline, cruise operator, or transportation provider. We act as your booking agent and luxury travel curator.

2. BOOKING TERMS & CUSTOMER RESPONSIBILITIES

By booking a vacation through JetLife:

  • You confirm you are 18 years or older.
  • You agree to provide accurate and complete personal information.
  • You understand that all payments are final and are subject to JetLife's Refund Policy.
  • You agree that flights are never included in JetLife packages unless explicitly stated.
  • You agree that private JetLife events are exclusive and only accessible to customers booked with JetLife.

JetLife reserves the right to refuse service or cancel bookings for:

  • Fraudulent activity
  • Violations of group policies
  • Disruptive customer behavior
  • Failure to make required payments
  • Filing a fraudulent chargeback or bank dispute

3. PAYMENT OPTIONS & FINANCING

JetLife offers several payment options, including third-party financing platforms and in-house payment plans.

Third-Party Financing

Financing is provided by Affirm, Uplift, Klarna, Afterpay, and other lenders. Approval is not guaranteed and is subject to eligibility based solely on the lender. JetLife does not influence or participate in financing decisions. Any disputes regarding financing must be resolved directly with the lender.

Marketing phrases such as "zero down," "no payments for 30 days," or "as low as $___ per month" refer to lender options and are subject to eligibility.

JetLife Easy Pay (In-House Financing)

JetLife Easy Pay is an in-house payment plan offered at JetLife's discretion. Terms, deposit amounts, and payment schedules are determined by JetLife on a per-booking basis. Missed payments may result in cancellation with no refund. Final payments must be made by the published deadline.

Bypass Processing Fees

Customers who book directly by phone may bypass third-party processing fees. Processing fees applied to online transactions through Affirm, Klarna, Afterpay, or other platforms are non-refundable and are not the responsibility of JetLife.

4. NO REFUNDS / CANCELLATION POLICY

Because JetLife prepays Vendors to secure hotels, yachts, event venues, excursions, and transportation:

All payments made to JetLife are non-refundable and non-transferable.

This applies to:

  • Deposits
  • Monthly payments
  • Vacation balances
  • Event packages
  • Add-ons
  • Party packages

If a traveler chooses not to attend, arrives late, leaves early, is removed for misconduct, or misses any activity, no refunds or credits will be provided.

Travel Insurance

Travel insurance is strongly recommended and will be offered at the time of booking. If a traveler declines travel insurance, they accept full financial responsibility for any cancellation, interruption, or emergency that occurs before or during the trip. JetLife is not responsible for losses that would have been covered by travel insurance.

5. CHARGEBACK & DISPUTE POLICY

Initiating a credit card or bank chargeback after acknowledging these Terms constitutes a breach of contract and may constitute fraud.

By booking with JetLife, you agree to the following:

  • You will attempt to resolve any payment dispute directly with JetLife before contacting your bank, credit card company, or financing provider.
  • If a chargeback is initiated against JetLife in violation of this policy, the traveler agrees to pay JetLife a penalty of $250.00 as liquidated damages to cover administrative, processing, and collection fees, in addition to all external legal costs incurred.
  • JetLife reserves the right to pursue all available legal remedies, including but not limited to filing a police report, reporting the incident to the appropriate authorities, and pursuing civil action for fraud.
  • JetLife will submit all relevant documentation to the payment processor, including signed contracts, booking confirmations, communication records, and evidence of services rendered.

A signed travel contract with a non-refundable cancellation policy constitutes a binding agreement. Chargebacks filed after signing such an agreement will be contested to the fullest extent of the law.

6. PRIVATE JETLIFE EVENTS & BEHAVIOR POLICY

To protect the safety and experience of our guests:

  • JetLife private events are exclusive. Individuals not booked with JetLife will not be permitted entry under any circumstances.
  • JetLife reserves the right to remove any traveler from an event or trip for behavior including but not limited to:
    • Harassment, bullying, threats, or violence directed at staff, guests, or vendors
    • Recording or posting defamatory or disruptive content about JetLife, staff, or guests
    • Disruptive, unsafe, or disrespectful behavior
    • Use of illegal drugs or controlled substances
    • Excessive intoxication that disrupts the guest experience
    • Any conduct that damages the JetLife brand or reputation

No refunds will be issued if a traveler is removed for violating conduct expectations.

If a physical altercation or threat occurs, JetLife reserves the right to contact local law enforcement. All related expenses or consequences are the traveler's responsibility.

7. SOCIAL MEDIA & PUBLIC CONDUCT POLICY

By booking with JetLife, you agree to the following:

  • You will not post, publish, or broadcast content on any social media platform that is false, misleading, defamatory, or damaging to JetLife, its owner, staff, vendors, or guests.
  • You will not tag, reference, or encourage others to harass JetLife, its owner, staff, or guests on any social media platform.
  • You will not record or publish live video broadcasts containing false or misleading statements about JetLife or its business practices.

Violation of this policy may result in:

  • Permanent removal from all JetLife events and services
  • Pursuit of all available legal remedies, including civil action for defamation, tortious interference with business relationships, and intentional infliction of emotional distress
  • Reporting to appropriate law enforcement agencies, including local police, the Florida Attorney General's Office, and the FBI Internet Crime Complaint Center (IC3) as applicable under Florida Statute 784.048 (Cyberstalking)

8. ITINERARY CHANGES & SERVICE MODIFICATIONS

Travel involves factors outside of JetLife's control. We may modify elements of your itinerary, including:

  • Hotels or room categories
  • Activity schedule
  • Tour providers
  • Restaurants
  • Events or experiences

If adjustments are required, JetLife will make reasonable efforts to provide a comparable or higher-value experience.

Changes due to weather, safety, Vendor issues, government restrictions, or force majeure do not entitle travelers to a refund.

9. TRAVEL DOCUMENTS

Guests must ensure they have:

  • A valid passport (with at least 6 months validity beyond travel dates)
  • Required visas (including eVisas where applicable)
  • Required vaccines (if applicable)
  • Government identification

Failure to obtain necessary documents does not qualify for a refund.

10. VENDOR LIABILITY

JetLife partners with independent vendors. We are not responsible for:

  • Vendor cancellations
  • Airline delays or cancellations
  • Lost luggage
  • Injury, illness, or property damage
  • Natural disasters
  • Service interruptions or closures

Your participation in any JetLife experience acknowledges that we cannot control third-party operations.

11. PRICING & AVAILABILITY

All pricing is subject to change until a payment is made. JetLife may adjust pricing based on:

  • Currency fluctuations
  • Vendor rate changes
  • Seasonal pricing
  • Event demand

JetLife also reserves the right to:

  • Limit sales
  • Deny bookings
  • Modify packages
  • Correct pricing errors

If a pricing error occurs, we may cancel an order and refund you.

12. EVENT PACKAGES (CRUISES, PARTIES, GROUP DINNERS)

Event packages sold by JetLife are separate from cruise fares, hotel bookings, or base vacation packages unless explicitly stated.

All event package payments are final. JetLife does not guarantee entry to cruise-ship venues or hotel facilities outside of our privately booked spaces.

13. PROHIBITED USES

You may not use our website or services:

  • For fraudulent activity, including filing false chargebacks
  • To harass JetLife staff, guests, or vendors
  • To resell JetLife experiences
  • To bypass booking requirements
  • To bring non-JetLife participants into private events
  • To interfere with our business operations
  • To post defamatory, false, or misleading content about JetLife on any platform

Violation may result in permanent removal from all JetLife events and services with no refund.

14. DISCLAIMER OF WARRANTIES

You understand that:

  • Travel involves risks.
  • Experiences and services are provided "as is" based on Vendor availability.
  • JetLife makes no guarantees about weather, Vendor performance, or traveler satisfaction.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by law, JetLife is not liable for:

  • Lost profits
  • Indirect or consequential damages
  • Acts of third-party vendors
  • Travel delays
  • Injuries, losses, or damages sustained during travel

Our total liability shall not exceed the amount you paid for the booking in question.

16. INDEMNIFICATION

You agree to indemnify and hold Designer Vacations by JetLife harmless from claims arising out of:

  • Your behavior
  • Your breach of these Terms
  • Your failure to follow instructions or laws in the travel destination
  • Fraudulent chargebacks or bank disputes filed in violation of these Terms

17. DISPUTE RESOLUTION

Before initiating any legal action, you agree to attempt to resolve any dispute with JetLife through direct communication via email at hello@jetlifevacations.com.

JetLife reserves all legal rights and remedies available under Florida law.

18. GOVERNING LAW

These Terms are governed by the laws of the State of Florida.

Any disputes will be resolved exclusively in courts located in Pinellas County, Florida, and both parties consent to jurisdiction there.

19. CHANGES TO TERMS

We may update these Terms at any time. Your continued use of the site or participation in a JetLife vacation constitutes acceptance of any updated Terms.

20. CONTACT INFORMATION

For questions about these Terms:

Email: hello@jetlifevacations.com

Website: www.jetlifevacation.com

Designer Vacations by JetLife IATA · ARC · Florida Seller of Travel ST40977 Voted Best Travel Agency in Tampa Bay — 4 Consecutive Years

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