Privacy policy
JetLife Vacations Travel Agency Privacy Policy
Effective Date: August 11, 2026
This Privacy Policy explains how JetLife Vacations Travel Agency (“JetLife Vacations,” “we,” “us,” or “our”) collects, uses, protects, and shares your personal information when you visit our website, submit information through our forms, communicate with us, or purchase or inquire about our travel services.
1. Information We Collect
A. Device Information
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- Web browser details
- IP address
- Time zone
- Cookies installed on your device
- Pages, products, trips, or experiences you view
- Websites or search terms that referred you to us
- How you interact with our website
We use this information to improve website performance, marketing, analytics, customer experience, fraud prevention, and security.
Device information may be collected through technologies such as:
- Cookies, which are small data files stored on your device
- Log files, which record activity on our website
- Web beacons, pixels, and tags, which help us understand browsing and marketing activity
B. Order and Booking Information
When you make or attempt to make a purchase, reservation, or booking, we may collect information such as:
- Name
- Billing address
- Shipping or mailing address
- Payment-related information
- Email address
- Phone number
- Travel selections
- Booking details
- Payment preferences
- Information necessary to provide your travel services
Payments may be processed through approved third-party providers such as credit or debit card processors, Affirm, Shop Pay, PayPal, Stripe, financing providers, or other approved payment services.
C. Additional Information
We may also collect information that you voluntarily provide through:
- Trip inquiry forms
- Waitlists
- Event registrations
- Magazine or promotional forms
- Customer service communications
- Telephone calls
- Email communications
- SMS communications
- Travel questionnaires
- Marketing preference forms
- Financing or payment assistance inquiries
For purposes of this Privacy Policy, these categories may collectively be referred to as Personal Information.
2. How We Use Your Personal Information
We may use your Personal Information to:
- Process and fulfill travel bookings and purchases
- Communicate with you regarding your reservation or travel experience
- Provide customer service and booking assistance
- Provide payment or financing assistance
- Send trip reminders, itinerary information, and travel updates
- Respond to inquiries and requests
- Screen transactions for fraud or security risks
- Improve and optimize our website and services
- Measure marketing and advertising performance
- Provide personalized advertising or retargeting
- Send marketing communications when you have provided the appropriate consent
- Maintain business and customer service records
- Comply with applicable legal and regulatory obligations
3. Sharing Your Personal Information
We may share Personal Information with trusted service providers that help us operate JetLife Vacations and provide services to our customers.
These providers may include:
- Shopify, which powers portions of our online store and website
- Payment processors and financing providers
- Travel suppliers
- Hotels, cruise lines, tour operators, transportation providers, and other travel partners when necessary to fulfill your reservation
- Email, communications, analytics, advertising, and technology service providers
- Google Analytics, which helps us understand how visitors use our website
We may also disclose Personal Information when necessary:
- To comply with applicable laws or legal obligations
- To respond to subpoenas, court orders, or lawful requests
- To prevent fraud or protect our customers
- To protect the rights, property, safety, or operations of JetLife Vacations
We do not sell your personal information.
Mobile Information and SMS Consent
No mobile information will be shared with, sold to, or rented to third parties or affiliates for marketing or promotional purposes.
All standard data-sharing categories described in this Privacy Policy exclude text messaging originator opt-in data and consent.
SMS opt-in information, mobile telephone numbers, and text messaging consent will not be shared with third parties or affiliates for their marketing or promotional purposes.
We may use service providers that assist us with the technical delivery of SMS communications. Those providers may process information solely as necessary to provide communications services on our behalf and may not use your SMS consent information for their own marketing purposes.
4. Behavioral Advertising
We may use Personal Information and Device Information to provide advertising and marketing that we believe may be relevant to you.
This may include advertising through platforms such as:
- Meta/Facebook
- Bing
- Other advertising and social media platforms
You may use the privacy and advertising preference tools made available by those platforms to control personalized advertising.
You may also use industry opt-out services such as the Digital Advertising Alliance.
5. Do Not Track
Our website may not automatically alter its data collection practices when a browser sends a “Do Not Track” signal.
6. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your Personal Information.
These rights may include the ability to:
- Request access to Personal Information we maintain about you
- Request corrections or updates
- Request deletion where applicable
- Object to certain processing
- Request data portability
- Withdraw certain marketing permissions or consent
For residents of the European Union or United Kingdom, we may process Personal Information to fulfill contracts, provide requested services, comply with legal obligations, or pursue legitimate business interests.
Information may be transferred outside your home jurisdiction, including to the United States or Canada, when necessary to operate our business or provide requested services.
To exercise applicable privacy rights, contact us using the information provided below.
7. Data Retention
We retain Personal Information for as long as reasonably necessary to provide our services, maintain required business records, comply with legal or regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements.
Booking and Order Information may be retained unless and until deletion is requested where deletion is legally permitted.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, legal obligations, or operational requirements.
The most recent version will display an updated Effective Date.
9. Minors
JetLife Vacations services and website are not intended for individuals under 18 years of age.
We do not knowingly collect Personal Information directly from minors for independent travel purchases.
10. Mobile Messaging and SMS Communications
JetLife Vacations offers SMS communications for customers and individuals who choose to receive text messages from us.
Depending on the type of consent you provide, SMS communications may include customer care messages and/or marketing messages.
Customer Care Messages
Customer care messages may include:
- Booking confirmations
- Reservation information
- Payment assistance
- Financing assistance
- Trip reminders
- Travel document reminders
- Itinerary information
- Schedule changes
- Important travel updates
- Responses to customer questions
- Customer service follow-ups
- Information regarding a trip you have inquired about
Marketing Messages
If you separately opt in to marketing SMS communications, messages may include:
- New trip announcements
- Destination launches
- Travel promotions
- Limited-time offers
- Booking opportunities
- Travel Now, Pay Later information
- Destination highlights
- Event or experience announcements
- Booking deadline reminders
- Other JetLife Vacations promotional updates
Consent to receive SMS messages is not a condition of purchasing any product or service from JetLife Vacations.
Message frequency varies based on your interactions with us and the communications you elect to receive.
Message and data rates may apply.
You may opt out of SMS communications at any time by replying:
STOP
After sending STOP, you may receive one final confirmation message confirming your unsubscribe request. No additional SMS messages will be sent unless you subsequently opt in again.
For assistance, reply:
HELP
You may also contact JetLife Vacations directly:
Email: hello@jetlifevacations.com
Phone: 727-498-7636
Wireless carriers are not responsible for delayed, misdirected, or undelivered messages.
Your mobile number, SMS opt-in information, and SMS consent information will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
11. JetLife Vacations Mobile Messaging Terms of Service
By opting in to JetLife Vacations Travel Agency’s mobile messaging program, you agree to receive recurring SMS messages at the mobile number you provide.
Program Description
JetLife Vacations may send customer care and, when separately authorized, marketing messages related to our travel services.
Messages may include booking information, customer support, payment assistance, travel reminders, itinerary updates, trip announcements, promotions, destination information, and Travel Now, Pay Later information.
Message Frequency
Message frequency varies depending on your interactions with JetLife Vacations, your bookings, inquiries, and messaging preferences.
Message and Data Rates
Standard message and data rates may apply according to your wireless carrier and mobile service plan.
How You Opt In
You may subscribe to SMS communications by entering your mobile phone number through an approved JetLife Vacations form and affirmatively checking the applicable SMS consent checkbox.
SMS consent checkboxes are not pre-selected.
Consent Is Not Required to Purchase
Providing consent to receive SMS marketing or customer care communications is not a condition of purchasing travel services from JetLife Vacations.
Opting Out
You may cancel SMS communications at any time by replying:
STOP
to a JetLife Vacations SMS message.
After sending STOP, you may receive one final message confirming that you have been unsubscribed. No additional messages will be sent unless you subsequently provide consent again.
Help and Support
For assistance with our SMS program:
Reply HELP to any JetLife Vacations SMS message.
You may also contact us at:
Email: hello@jetlifevacations.com
Phone: 727-498-7636
Carrier Liability
Wireless carriers are not liable for delayed, misdirected, or undelivered messages.
Mobile Privacy
No mobile information will be shared with, sold to, or rented to third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent are excluded from all other information-sharing provisions contained in this Privacy Policy.
SMS consent information will not be shared with third parties or affiliates for their marketing purposes.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, our SMS program, or your Personal Information, contact us at:
JetLife Vacations Travel Agency
Attn: Privacy Compliance Officer
870 19th Ave S
St. Petersburg, FL 33705
United States
Email: hello@jetlifevacations.com
Phone: 727-498-7636